Q: How to choose a TMS?

When choosing a TMS, check four key areas: Functionality. The system should automatically build routes, distribute orders between drivers, offer a mobile app for drivers, tracking for customers and analytics on key metrics. Technical parameters. A cloud solution accessible from a browser, native mobile apps for iOS and Android, and an open API for integration with your CRM or ERP. Commercial terms. Transparent pricing, a trial period on your real data, team training and technical support with a fixed SLA. Vendor experience. Ask for case studies of companies of your size and industry. Find out how often updates are released and how the vendor supports customers after implementation.

Question 1

What is a TMS?

Accepted Answer

A TMS (Transportation Management System) is software for managing transport and automating logistics. The system takes over the key delivery tasks: route planning, distributing orders between drivers, monitoring delivery execution and analytics for every trip.

Question 2

How to choose a TMS?

Accepted Answer

How to choose a TMS?

When choosing a TMS, check four key areas:

Functionality. The system should automatically build routes, distribute orders between drivers, offer a mobile app for drivers, tracking for customers and analytics on key metrics.

Technical parameters. A cloud solution accessible from a browser, native mobile apps for iOS and Android, and an open API for integration with your CRM or ERP.

Commercial terms. Transparent pricing, a trial period on your real data, team training and technical support with a fixed SLA.

Vendor experience. Ask for case studies of companies of your size and industry. Find out how often updates are released and how the vendor supports customers after implementation.

Question 3

How does logistics automation help a business grow?

Accepted Answer

Logistics automation helps a business grow through: — Cutting delivery costs by up to 25%; — Scaling volumes without hiring proportionally more staff; — Improving customer service and loyalty; — Making decisions based on data, not intuition;

Question 4

Why is it important to automate last-mile logistics?

Accepted Answer

Last-mile automation reduces route costs, eliminates manual dispatcher work and improves service quality: the customer gets tracking and notifications, while the manager gets real data to run the operation.

Question 5

Can a TMS be integrated with 1C?

Accepted Answer

Integration with 1C, CRM or ERP systems is an important stage of TMS implementation. How the integration process works: — Defining requirements and integration architecture; — Setting up integration points; — Testing and debugging; — Deployment and staff training; — Monitoring and support;

FAQ