Privacy Policy
Relog LLP (hereinafter referred to as "We", "Relog") strives to maintain the confidentiality and inviolability of personal data and other information that we may receive from users of our service.
In this regard, We invite you, as a user of the Relog.kz service, to familiarize yourself with this Privacy Policy (hereinafter referred to as the "Policy", "Privacy Policy"), since your full and unconditional consent to its terms is a mandatory requirement for your further use of the Relog.kz service
The Relog.kz service includes a website available at https://app.relog.kz, http://relog.kz The Relog.kz software product installed on your devices or devices controlled by you, as well as a set of services that We provide to you through the Site and the Software Product.
1. General provisions
1.1. This Privacy Policy informs you about how we receive, store, process, use and protect personal data and other information received from users of the Relog.kz service.
1.2. This Privacy Policy is directly related to the "User Agreement", the terms of which you also need to study and accept before you continue to use the service.
1.3. By using the Relog.kz service, you express your consent to the terms of this Policy and grant the Relog.kz service the right to receive, store, process and use your Personal Data and other information that Relog.kz receives in the process of using the service in accordance with this Policy privacy.
1.4. To get full access to the personalized functions of the service, you need to register in the service - create an “Account”, providing us with complete and reliable information about yourself.
1.5. The use of the main functions of the service, namely monitoring the work of users, is carried out using the Software products installed on the end equipment owned by you or controlled by you ("Mobile Device"). The operation of such Software products is inextricably linked with your Account and the Relog.kz service. You may not use the Software by opting out of the service.
1.6. During the use or non-use of the Mobile Device, the Software Product will create text, graphics, audio, video or mixed informational materials (“Information Data”), which are subsequently transferred to Relog.kz software and hardware systems for processing, storage and playback within the service.
1.7. If the functions of the Relog.kz service allow you to register a new user of the service within your Account, you confirm that at the time of registration of such a new user in the service, this user has provided his consent to registration, and that such a new user has read and fully accepted the terms of this Privacy Policy, the terms of the "User Agreement" and the terms of other agreements provided by the service, the acceptance of which is a prerequisite for using the service. Otherwise, you are fully and solely responsible for all actions and inactions of such a new user committed by him when using the Relog.kz service, as well as for all the consequences arising from this.
1.8. We recommend that You notify each individual who will use a Mobile Device preinstalled with the Software Product and interacting with Your Account that the Software Product is installed on the Mobile Device. Such notification may be made prior to the moment the individual uses the Mobile Device and contain a list of the main functions performed by the Software Product and the purpose of its use by you.
1.9. This Privacy Policy does not govern the receipt, storage, processing, use and disclosure of Personal and Information data by third-party enterprises and organizations that are not owned or controlled by Relog.kz, as well as individuals who are not employees of Relog.kz LLP, even if You have gained access to the websites, goods or services of these persons using the Relog.kz service.
1.10. This Privacy Policy informs you that we have a mutual right to use company logos in electronic or printed form. The mutual use of logos allows users, partners and suppliers to learn about our business relationship with you, emphasizing our commitment to improving business efficiency and commitment to the latest technologies.
2. Information we collect, store and process
2.1. The information that We collect, store and process includes contact details entered when registering an Account (first name, last name, e-mail address, phone number), payment details used to pay for the service, messages that you exchange with us or other users of the service and other information set forth in this Policy.
2.2. We receive Personal and Informational data from you through our service and e-mail, however, in some cases, We may receive this information from other persons. We collect only the information that is necessary to fulfill the purposes of our relationship with you. We do not collect information that is prohibited by applicable law from being collected. We also do not collect information in ways prohibited by such laws.
2.3. The Relog.kz Service is directly related to the receipt of Information Data, their subsequent storage, processing and reproduction within the Account in which they are created.
3. Purpose of data collection and use
3.1. When registering for the service, We ask You to fill out the registration form and indicate some of Your Personal data in it. We use this information to contact you further.
3.2. The purpose of collecting Personal and Information Data is to provide you with the products and services that you have requested through the service. We will not use Personal and Information Data for purposes that are not related to our Service.
3.3. If You purchase a paid service from Us, We ask You to fill out an order form, indicating in it contact and financial personal data. Contact details include: your first name, last name and email address. Financial data contains data used when making electronic payments (for example, credit card number and expiration date). Financial data is transmitted in encrypted form. We use this data to bill you and fulfill your orders. If we have problems completing an order, we will use this information to contact you.
3.4. We will send you information about products, services, special offers and promotions provided by the service. If you do not want to receive such information from us, please let us know using the functions of the service or by contacting us by e-mail.
3.5. You can independently (using the functions of the service) or by contacting us delete your personal and Information data. In some cases, We may not be able to do this, but We will notify You of such a case. At the same time, after deleting such data from the service, we will not be able to provide you with some services and some functions of the service will become unavailable to you.
4. Data transfer
4.1. We do not provide your Personal and Information Data to third parties without your permission, except in the following cases:
After receiving your consent, to the appropriate actions with your data, if such actions and their conditions are not regulated by this Policy;
If it is necessary to transfer such data in order to fulfill your order or request;
As required to comply with applicable laws, requests and requirements of judicial, law enforcement and other government agencies.
In the event that, in our opinion, you violate the terms of this Policy or the User Agreement or other contracts and agreements between you and Relog.kz.
4.2. In the event of a merger, acquisition, sale or purchase of Relog.kz assets by another company, your personal and Information Data will likely be among the assets transferred to the new company. If this happens, We will notify You by e-mail or post such a notice on our website 30 days before such changes take place.
5. Access to data
5.1. You can at any time contact us with a request to provide you with all of your Personal Data stored in Relog.kz software and hardware systems. We will endeavor to respond to such a request within 30 days.
5.2. If your personal data has changed or you no longer wish to use the Relog.kz service and wish to delete all of your Personal and Informational data from the service, you can make changes, update, disable or delete such data using the service functions in your Account or by sending us a request by email.
5.3. If your Personal Data stored and processed by the service has changed, you need to make appropriate changes in the service as well, since our use of outdated information may reduce the quality of the service provided to you or make it impossible for you to use it.
6. Data storage and security
6.1. Relog.kz will take all reasonable precautions to protect your Personal and Information Data from loss, misrepresentation or unauthorized use. This includes physical, technological and software security measures. Relog.kz tries to protect such data already from the stage of their transfer to the service.
6.2. However, you should understand that there is no way to transmit data over the Internet or store it digitally that is 100% secure. Thus, despite all our efforts, We cannot guarantee the absolute protection of the information received by Relog.kz from you. Also, if you lose or fail to ensure the safety and confidentiality of your authorization data for the service (login and password), third parties may gain unauthorized access to your Account, as well as Personal and Information data stored in the Service.
6.3. We will retain your personal and Information Data for as long as your Account is active, or for the time necessary to provide you with a service, resolve disputes, and fulfill our mutual agreements.
7. Non-personalized data
7.1. The Relog.kz website uses cookies and other technologies to help us monitor the activities of users of the service. A cookie is a piece of data automatically created by the service and stored on the user's computer in the form of one or more files. Cookies are individual, but do not contain your Personal and Informational data.
7.2. You can block the download of cookies to your computer at any time, however, this may make certain functions of the service unavailable to you.
7.3. When using the service, we receive and store data that does not identify a specific person and is not personal: the user's IP address, operating system version, the presence or absence of installed software, the version of such software, etc. We use this information to monitor and analyze trends, administer the service, track user movements on the site, collect demographic and geographic information about our user bases in general. We do not associate such data with personal data.
7.4. Our privacy statements set out in this Policy do not apply to third party cookies and We have no access to or control over such cookies.
8. Final provisions
8.1. In the future, We will make changes to this Privacy Policy in connection with the expansion or change in the functions of the Relog.kz service. We will notify you of such changes to the Policy by sending a message to your email address or by posting a notice on the Service.
8.2. All changes made to this Policy will be available in the form of its new edition, available at https://Relog.kz. The new version of the Privacy Policy comes into force no earlier than 30 days from the date of sending or posting the notice. In any case, by using the service, you agree to the terms of the Privacy Policy as amended at the time you use the service.
8.3. If you do not fully understand the terms of this Privacy Policy, you may, before using the service, contact us to obtain the necessary clarifications for you. By creating an Account and/or using the service and/or accepting the terms of this Policy in any other way, you confirm that you understand all the provisions of this Privacy Policy and you have received from us all the clarifications you need.
8.4. In the event that the provisions of different language versions of this Privacy Policy are interpreted differently, the Russian version will take precedence.
8.5. This Privacy Policy and the relationship between Relog.kz and you arising in connection with the use of the service is subject to the laws of the Republic of Kazakhstan.
Mobile app privacy policies
1. General provisions
1.1. The Privacy Policy (hereinafter referred to as the "Policy") applied when using the Application applies to the relationship between the Company and an individual who is the User of the Application, applies to information that the Company can receive about the User and from the User during registration and while using this Application.
1.2. Downloading and using the Application means the User's unconditional consent to the provisions of the privacy policy and the conditions for collecting and processing information specified therein.
1.3. For the purposes of this Policy, the User's personal information means:
1.3.1. Personal information that the User provides about himself independently in the process of using the functional services of the Application.
Mandatory, for the provision of functional services, information must be filled in by the User during registration (creating an account).
In particular, this information includes: the name, surname, e-mail address, and telephone number of the User.
Upon receipt of the User's consent, the Application collects data on the User's geolocation, gains access to the User's photo gallery and camera.
1.3.2. Data that is automatically transmitted to the services of the Application in the course of their use using the software installed on the User's device. Including the IP address (or other program that accesses the services), the technical characteristics of the equipment and software used by the User, the date and time of access to the services, the addresses of the requested pages and any other information necessary for the correct operation of the Application and ensure that all User requests are met. While using the Application, We may also collect certain information about the use of the Application, which is not personal data and is not confidential. This kind of information is selected, for example, during data transmission - "traffic data". We also collect information regarding user traffic patterns in the Application and the use of its functionality. However, this information does not contain any data that can identify the User. The information obtained is used to analyze and improve the operation of the Application, in order to develop, improve and provide our users with the functionality of the Application that meets their needs, improve the quality and speed of its work.
1.3.3. Other information about the User, the processing of which is provided for by the User Agreement.
1.4. The processing of personal data refers to actions (operations) with personal data, including the collection, systematization, accumulation, storage, clarification (updating, changing), use, distribution (including cross-border transfer), depersonalization, blocking and destruction of personal data.
Personal data is processed in an automated way, using transmission over the Internet, using mixed processing methods.
1.5. This Policy applies to mobile applications "Relog Driver, Relog Manager". The Company does not control and is not responsible for other mobile applications and websites of third parties, to which the User can independently follow the links available and associated with the applications indicated above.
1.6. By registering in the Relog Application, the User voluntarily and in his own interests provides his personal data and other information, thereby agreeing to the Terms of Use of the specified Application and the terms of confidentiality of personal data.
The provided personal data can be changed (updated, supplemented) by the User independently at will.
1.7. The Company, as a general rule, does not verify the accuracy of the personal information provided by the User, and does not control his legal capacity.
However, the Company assumes that the User provides reliable and sufficient personal information on the issues proposed in the Application, and that the User keeps this information up to date.1.8. The Company takes the necessary organizational and technical measures to protect the User's personal and other information from illegal, unauthorized or accidental access, misuse, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.
2. Collecting information
2.1. We collect information about users of our Application automatically when using the Application.
2.1.1. When registering or using this Application, the User provides certain requested information, which includes a mobile phone number or email address or other contact information (hereinafter referred to as "personal data").
2.1.2. We also collect any information that the User provides when filling out any fields in the Application, reporting problems with the operation and use of the Application services, sending letters and messages by the User through the Application.
2.1.3. As part of the functional services of the Application, the User can leave comments, create messages in the application chat, set statuses for applications in the Application.
3. Ways of collecting information
3.1. When downloading, accessing and using the Application to collect a certain type (type) of information, automatic information collection and tracking technology is used, in particular to collect the following information:
3.1.1. Usage details, including login data and usage data of other information resources with which the User is associated, which the User has access to and uses in the Application.
3.1.2. Device information, including information about your mobile device and Internet connection, including the unique device identifier, IP address, operating system, browser type, mobile network information and device phone number, etc.
3.1.3. Saved information and files. For normal functioning, the Application must access the User's camera and access the photo gallery.
If you do not want us to collect any of the above information, please do not download or use this Application. All materials already collected by the Application during the use of the Application by the User are stored in the Application database in accordance with the requirements of international standards and the legislation of the Republic of Kazakhstan.
3.2. The application may also collect real-time information about the location of the device using radio beacons and location services, geolocation data. Location information can be used to show the location of the goods delivered by the User to the customer and the dispatcher. Also, location data is stored to track the User's route plan-fact for reporting to the dispatcher.
The User may disable the provision of location information through the settings of their device, although this may limit the functionality of the Application.
3.3. The Company does not control the tracking technologies used by third parties or how they may be used. If the User has questions about advertising or other targeted content provided by third parties, we recommend that you contact the provider of such information directly.
4. Purpose of processing users' personal information
4.1. The Application collects and stores personal information that is necessary to ensure the correct and efficient functioning of the Application and / or the execution of agreements with the User.
4.2. The User's personal information (data) is processed by the Application for the following purposes:
4.2.1. Identification of the User, including when registering in the Application and creating a User account, to ensure the proper functioning of the Application.
4.2.2. Providing the User with access to the personalized resources of the Application.
4.2.3. Establishing feedback with the User, including sending notifications, requests regarding the use of the Application, changes in the functionality of the Application, the appearance of available updates to the Application, changes in any products or services that We offer or provide, etc.
4.2.4. Confirmation of the accuracy and completeness of personal data provided by the User.
4.2.5. Providing the User with customer and technical support in case of problems related to the use of the Application.
5. Access to and correction of your personal information (personal data)
5.1. The User can view and modify personal information by logging into the Application and/or from the personal profile page.
5.2. The Company has the right to delete the User's personal information and account if the main User of the Relog system has expressed a desire to delete this user.
5.3. The Relog system user (dispatcher) can delete the User's account when the User leaves the company.
6. Data security
6.1. The Company takes the necessary and sufficient organizational and technical measures aimed at ensuring the security of users' personal information from accidental loss, unauthorized access, use, modification and disclosure of information.
6.2. Information provided by users of the Application is stored on secure servers behind firewalls.
6.3. The security and protection of the User's information also depends on you. Access to the Application is password protected, please make sure that your password is not accessible to third parties who do not have access to the Relog Application.
6.4. In addition, we urge you to be careful when using the Application in public places. The information you share in public places can be viewed by any user of the Application or others.
6.5. Unfortunately, the transmission of information over the Internet and mobile platforms is not completely secure. Although the Company makes every effort to protect the personal information of users, we cannot guarantee the security of information transmitted through our Application. Any transmission of personal information is at your own risk.
The Company is also not responsible for the actions of users aimed at circumventing any privacy settings and / or violating the security measures that We propose to follow.
7. Changes to our privacy policy
7.1. The Company reserves the right to change this Privacy Policy at any time and without prior notice and consent of the User.
7.2. The date the Privacy Policy was last modified is indicated at the top of the page. The user is responsible for periodically visiting this page of the Privacy Policy to check for any changes and / or familiarize themselves with them.
7.3. Further use by the User of the Application, after making changes to the Privacy Policy, is considered the unconditional acceptance by the User of these changes.
In this connection, please check the Application periodically for updates to the Privacy Policy.
8. Ccontact information
If you have any questions related to this privacy policy and / or the functioning of the Application, please contact us by e-mail: support@relog.kz.