MedService case study: route optimization with Relog TMS
Relog helped MedService improve logistics and enhance customer service quality
About the Company
MedService is one of Kazakhstan’s largest pharmaceutical distributors. The warehouse operates in two shifts, and products are shipped on the day of delivery. Despite having a well-organized process, MedService faced the challenge of automating route planning to handle growing delivery volumes and increasingly demanding accuracy requirements.
On the market for over
26 years
Delivers across the country:
medicines, medical devices, and equipment
Serves over
4500
customers
Processes daily
600+
orders
One driver delivers an average of
20-25
delivery points
In-house fleet
32 vehicles
Before implementing Relog
Before implementing Relog, driver routes were planned manually. This process was time-consuming, and dispatchers sometimes made errors, which became particularly noticeable as delivery volumes increased.
The company had already implemented a TMS, but it proved inconvenient and ineffective. As a result, MedService needed to find a new solution for automating route planning. The company was looking for more than just a TMS for route planning — it needed a product that could be flexibly adapted to its specific requirements.
After carefully evaluating different options, MedService chose Relog, a leading route optimization solution in Kazakhstan. Relog offers an intuitive, logical interface and extensive customization capabilities.
“We considered several solutions, but Relog truly impressed us with its flexibility and intuitive interface. The system was configured and adapted to our processes quickly. Another important factor was that Relog could not only automate route planning but also provide powerful tools for analyzing logistics data.
Implementation process
During the implementation of the Relog TMS, it became clear that the cloud-based version of the product was the right fit for MedService, as it offers greater flexibility and can be better adapted to the company’s specific needs.
The implementation also involved several customizations. One of the most significant was the introduction of a standardized box system for vehicles, which optimized loading and accelerated operations. This became an important tool for logistics managers, as it made it easier to distribute goods among vehicles.
Results of implementing Relog
After implementing Relog, the work of MedService’s logistics team became significantly easier. Route planning time was reduced, while delivery accuracy improved. Routes can now be adjusted quickly and easily whenever changes occur. This is particularly important for the company, as delivery volumes are high and every delay can result in losses.
Relog also significantly improved the drivers’ performance. KPIs motivate them to work faster and more efficiently. Drivers have become more proactive, looking for new business opportunities and attracting new customers. This has helped not only improve service quality but also increase the number of orders.
In addition, the Relog TMS has significantly improved the way the company handles customer disputes. With accurate information about routes and orders, it has become easier to resolve issues such as missed deliveries or lost goods.
Relog analytics has become an important tool for the company. With detailed reports and data, the MedService team can better monitor driver workloads and optimize vehicle utilization.
“Relog’s analytics tools have enabled us not only to track driver performance but also to identify where changes are needed to improve operations. Regular reports on geozone utilization give us a clear picture of where workloads are too high and where capacity is underutilized. This allows us to distribute orders more evenly and improve overall efficiency.
Improved logistics
operations
Customer satisfaction has increased
Drivers began actively using KPIs
90% increase in productivity and service quality